Return and Refund Policy

At Isla Quest, we strive to ensure your complete satisfaction with your purchase. If you are not entirely happy with your order, please review our refunds and returns policy below.

1. Returns

• Eligibility: You may return items within 30 days of the purchase date for a full refund or exchange. To be eligible for a return, items must be unused, in their original packaging, and include all accessories.
• Non-Returnable Items: Certain items, such as personalized products, gift cards, and clearance items, are non-returnable.

2. Return Process

• To initiate a return, please contact our customer service team at [email protected] with your order number and the reason for the return.
• We will provide you with a return authorization and instructions on how to send back the item.

3. Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your bank’s policies.

4. Shipping Costs

• Shipping costs for returns are the responsibility of the customer, except in cases of defective or incorrect items.
• If you receive a defective or incorrect item, please contact us within 7 days of delivery for a return shipping label.

5. Exchanges

• If you need to exchange an item for the same item or a different size/color, please follow the return process above, and we will assist you with the exchange.

6. Changes to This Policy

• We may update this Refunds and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date.

7. Contact Us
If you have any questions about our refunds and returns policy, please reach out to us at [email protected].