Shipping Policy

At Isla Quest, we aim to provide you with a seamless shopping experience, including timely and efficient shipping. Please review our shipping policy below:

1. Shipping Locations
We currently ship to insert countries/regions you ship to. If your location is not listed, please contact our customer service team for assistance.

2. Processing Time

Orders are typically processed within insert processing time, e.g., 1-3 business days.
You will receive a confirmation email once your order has been shipped, along with tracking information.

3. Shipping Methods
We offer several shipping options, including:

Standard Shipping
Expedited Shipping
Add any other shipping methods you offer.

4. Shipping Rates

Shipping costs are calculated at checkout based on the shipping method selected, weight of the items, and destination.
Orders over may qualify for free standard shipping.

5. Delivery Times

Delivery times vary depending on the shipping method selected and your location.
Estimated delivery times will be provided at checkout and can also be found in your shipping confirmation email.

6. Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package on our website or the shipping carrier’s site.

7. International Shipping
For international orders, customers are responsible for any customs duties, taxes, or fees imposed by the destination country. Please check with your local customs office for more information.

8. Issues with Shipping
If you encounter any issues with your shipment, such as delays, lost packages, or incorrect addresses, please contact our customer service team at [email protected] for assistance.

9. Changes to This Policy
We may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us
If you have any questions regarding our shipping policy, please reach out to us at [email protected].